Our production guarantee is subject to normal weather conditions conducive to solar energy production. We cannot be held responsible for factors such as extended periods of inclement weather, natural disasters, or any other circumstances beyond our control that may affect solar energy generation.

While we strive to ensure optimal system performance, actual energy savings and production may vary due to factors such as system maintenance, shading, roof orientation, and other site-specific conditions.

Customers are responsible for maintaining their electricity usage within normal parameters and adhering to any recommended usage guidelines
provided by our team.

In the event of any concerns regarding system performance or energy savings, customers must notify us promptly to allow for resolution and assessment of any potential issues.

Our liability is limited to the terms outlined in these terms and conditions. We are not liable for any indirect, consequential, or incidental damages arising from the use of our products or services.

Our savings guarantee is based on a production guarantee provided at the final system handover. If the average annual production in kilowatt-hours (kWh) does not meet the guaranteed level during the first decade, we will refund the difference. The refund amount will be calculated by multiplying the difference in kWh by your retailer’s feed-in tariff.

Our savings guarantee is based on typical energy usage patterns during daylight hours. Any deviation from these patterns, such as increased nighttime energy consumption, may impact the realised savings.

Our money-back guarantees are subject to the terms and conditions outlined in our warranty policy. Please refer to the warranty documentation provided for detailed coverage information.

Our promises of savings and production are based on a thorough assessment of your property and energy needs. Any changes to the property or
energy usage patterns may affect the validity of these guarantees.

Should a discrepancy arise regarding the performance guarantees, we will work with the customer to assess the situation and provide a suitable resolution, which may include rectification of the issue or a refund in accordance with our policies.

These terms and conditions are subject to change without prior notice. Any updates will be communicated to customers in a timely manner.

Clenergy Mounting Products may not always be used on solar systems with Longi panels.